7. Returns, Refunds, and Cancellations

• You may request to cancel an order within 24 hours of placing it. After this window, the order may have already been sent to the supplier for fulfilment and cannot be cancelled.

• Returns are accepted within 5 days of delivery for [eligible/defective/incorrect] items. To be eligible, items must be unused and in their original packaging.

• To start a return, contact us at info@shoppacklife.com with your order number and reason for return. Do not send items back without contacting us first, as returns may need to be sent to a specific supplier address.

• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

• Refunds, once approved, will be processed to your original payment method within 3 business days.

• Certain items may be non-returnable [e.g. final-sale, personalized, or hygiene-sensitive products].